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Refund & Order Change Policy

Disclaimer
We are a new and small business. We will look at every situation carefully and try to resolve it quickly. Please understand we do not have thousand nor hundreds of employees so it might take us a little longer to get back to you. We also cannot offer full-refunds just on a request - we will look at every situation and try to be as fair as possible. Thank you for understanding.

Requesting A Refund?
If you would like a REFUND please contact us at Support@LovingTheMusicStore.com. Please make sure to include your Full Name, Order Number, and Best Contact Number along with pictures (if applicable) and a detailed description of what went wrong. Please give our customer support team 2 business days to respond.

To be eligible for a REFUND, your item must be unused and shipped to us in the same condition that you received it. Please note there is a $5-$20 re-stocking fee depending on the item that will be deducted from the refund. The product must be sent back to:

LovingTheMusicStore.com
115 W California Boulevard # 1049
Pasadena CA 91105

Don't Want To Mail It? You can also contact us and provide us a detailed explanation of why you are requesting a refund along with pictures and our management team will gladly review your email and if accepted will issue you a partial refund. If this occurs, you can keep the item you purchased.

Never Received My Order
If you never received your item, please email us and our customer support team will look at the tracking. If it was the vendors or the shipping company's mistake we will try to resolve it first. If nothing is able to be resolved, we will issue you a refund. If the tracking shows it was delivered safely in your local postal mail service like USPS or CA Post, you will have to file a claim with your local post office. Please understand we are a small business and cannot make ourselves responsible for a mistake by your local postal service or if there is nothing wrong with your order.

Order Changes: Placed An Order And Want To Change It?
We totally understand that sometimes you will have a change of heart. We try and process orders as quickly as possible to make sure the shipping times are as short as possible, especially since the products may be coming from across the world. If we have processed your order, which typically happens within 6 business hours, we will not able able to make any changes to your order because we would have sent your order to the fulfillment center and we would have no way of intercepting it. We will gladly offer you store credit for the items you did not want and a significant discount code for new items you'd like to order. Please contact us at Support@LovingTheMusicStore.com and let us know how we can make it right.

"30 Day Money Back Guarantee"
It is our commitment to our customers to honor our money back guarantee in accordance with our Returns & Refund Policy herein.

Refund Process (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the item you purchased never arrived (verified by our tracking information) due to a fulfillment error - you will be granted a full-refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the typical banking processing period.

Late or Missing Refunds (if applicable)
Please allow up to 5 business days for your refund to be posted excluding holidays once you receive the Refund Email Confirmation. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. The processor and your bank have their own processing times that may vary depending on your bank, the country you live in and the merchant processing regulations.

If its been more than 5 business days and you have followed the steps above and you still have not received your refund yet, please contact us at Support@LovingTheMusicStore.com.

Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Partial refunds may be approved by management.

Partial Refunds (if applicable)
The LovingTheMusicStore.com Team will evaluate every situation on a case by case basis and determine a fair refund amount for both the customer and the costs of the company.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@LovingTheMusicStore.com and send your item to:

LovingTheMusicStore.com
115 W California Boulevard # 1049
Pasadena CA 91105

We will do our best to work with you and make you, our customer, happy. Please be aware that an additional shipping fee will be charged for the new order.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate and or discount code will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Please refer to the above sections for additional information about our Refund Policy.

All returns should be mailed to:
LovingTheMusicStore.com
115 W California Boulevard # 1049
Pasadena CA 91105

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the re-stocking fee will be deducted from your refund. We will do our best to work with our customers to come to a fair and equitable understanding.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $20 usd, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Thank you.